OUR STORE 1.

AMERICAN BRANDS LLC.
NEW JERSEY WAREHOUSE

1 Passaic St. Wood-Ridge, NJ 07071

Email: sales@americanbrandsllc.com, accounts@americanbrandsllc.com

Contact number: +1 (973)-569-3750 Ext.: 304

WhatsApp number: +1 (640) 696-7747.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal. We also offer a “Cash On Delivery” option.

How long will it take to receive my order?

Standard shipping usually takes 5-7 business days. Expedited shipping options are available at checkout for an additional cost. You can find more detailed information on our shipping policy page.

What if a product doesn't look like the photo?

We make every effort to display our products as accurately as possible. However, due to variations in lighting, screen settings, and natural materials, there may be slight differences between the product image and the actual item. We are confident you will be happy with the quality of your purchase, also you will receive 100% same item that you have ordered.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can also log in to your account on our website to view your order history and track your package.

What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange within 10 days of the delivery date. Items must be in their original, unused condition with all tags attached. Please see our full return policy for more details.

How do I create an account?

You can create an account by clicking the “Sign Up” or “Create an Account” link in the top right corner of our website. You’ll need to provide your name, email address, and a password. Having an account makes it easier to track your orders, save your shipping information, and manage your preferences.

What if the item I want is out of stock?

If an item is out of stock, you can sign up for a back-in-stock notification on the product page. We will send you an email as soon as the item is available for purchase again.

Is my personal and payment information secure?

Yes, we take security very seriously. Our website uses SSL encryption to protect your personal and financial information during transactions. We do not store your credit card details on our servers.

Do you have a physical store location?

We expanded with a new warehouse and office in Miami, Florida, to better serve our growing client base across South America as well.

Can I modify or cancel my order after it's been placed?

We process orders quickly, so we can’t guarantee a change or cancellation. If you need to modify or cancel your order, please contact our customer support team as soon as possible with your order number. If your order hasn’t been shipped yet, we’ll do our best to help you.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order in good condition. We may ask for photos of the damaged package and items to help with the claim process.

How can I contact customer support?

You can reach our customer support team by filling out the contact form on our website, or by sending an email to info@americanbrandshome.com. We also offer live chat support during business hours, which can be accessed from the bottom right corner of the screen. We aim to respond to all inquiries within 24-48 hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS